Skyzone Tours & Travel Sdn Bhd is an independently owned and operated travel agency with headquarters in Kuala Lumpur, a branch office in Sabah and a sales representative in Indonesia. Rocky Kho established STTSB in 1991, and a fully licensed travel agent granted by Malaysian Ministry of Tourism in order to provide Ticketing, Inbound, Outbound and other and related travel’s field & services.

A team of experienced senior’s manager manages STTSB and dedicated staff’s has turned the company into multimillion enterprises. Being well regarded in the industry, we enjoyed excellent working relationship with the local suppliers, thus providing STTSB (and its partners) with top rates and big room inventory.

STTSB believes in partnering for profit strategy. We strive to provide that delicate balance between competitive pricing, quality products and personalized service. Our business background is much more diverse than that of your typical holidays & meeting planners or travel agents and, unlike some of our generic large competitors, we think you deserve to know exactly who you are dealing with. We offer you more than simply expertise in planning holidays packages, meetings, events, and incentives, because we are not only holidays planning professionals but also experienced in various fields. We have worked with all sorts of organizations, ranging from small start-ups and local businesses to global corporations and government entities. And we have worked with all sorts of people, from technicians and salespeople to CEO’s.

To our clients, we are not simply a faceless vendor, but a trusted partner with decades of business and travel experience on tap. This is why even large companies with in-house meeting planners and travel agents often call on us for specialized assistance. In a world of constant change, and in a business where service is often inconsistent, pricing is fluid, and brand names don't mean very much, you can count on us. We are accountable, accessible and at your service on a 24 by 7 basis

At STTSB, you don't deal with indifferent franchisees, commission-hungry sales reps, a slick website or a faceless call center, you deal with the people in charge who will give you only customized, realistic, and unbiased advice, and who will personally handle your client’s from start to finish.

Our People STTBB Difference

Our 45 Travel Consultants and Independent Contractors are among the most qualified in the business, averaging more than 15 years in the travel industry. Most have experience in both corporate and leisure travel.

Attracting good people is important, but retaining existing employees is critical. Part of our success of high retention has to do with STTBB's generously competitive compensation package, which includes attractive base salary, excellent incentive plan & health plan

Experience, expertise and innovative thinking are required for today’s travel agencies to thrive and prosper. Rocky Kho along with partner David Lai - current Managing Director and Executive Director, have established STTBB as Multi Million Company. This means our clients always have access to the most up-to-date travel information and resources available.

With over 15 years of travel industry experience, Rocky Kho and partner David Lai together with the dedicated manager’s looks forward to leading STTBB aggressively into the future.

LEISURE TRAVEL Outsourcing/Collaboration/Consulting

STTSB offers a comprehensive variety of customized holiday packages with a high level of attention to detail and value-oriented pricing tailored to suit your budget. You can either outsource your program to us or we can work in collaboration with your in-house event and travel staff. We can design a customized program that you can implement and oversee yourself. Whichever way you choose to work with us, because of our diverse business background, we can even advise you on the design and content of your program so it achieves you’re your client’s goals. Here's what we do:

*Quality Standards – We have a comprehensive set of Quality Checkpoints to ensure high level of consistency. These points will be our standard in services delivery to all our guests while they in our counties.

*Customer Service Unit - Our team of designated Customer Service Officers will do all possible to resolve any complaint related to our service on the spot.

*Complaint Handling - All complaints received from the guests will be responded immediately. We also undertake to resolve all general complaints within 2 weeks at the latest.

*Booking & Reservation - All booking request will be replied within 48 working hours. However, more often than not, we will endeavor to reply to your booking request within 24 working hours.

*Account Relationship Management - We are geared towards achieving customer service and agent satisfaction. Our practice of multi-level relationship with our partners and guests ensure that your team has easy access to the management and the team in Skyzone Tours & Travel Sdn Bhd that is responsible for your account.

PRODUCTS & SERVICES - 24-hour Emergency Contact - Multi Lingual Guide Services - Coach Holidays (Roundtrips) - Package Tours (for FIT & GIT) - Car Hire (Chauffer and Self Drive) - Airline Ticketing (Domestic and Worldwide) - Hotel Reservations (Domestic & Worldwide) - Meetings, Incentives, Conferences & Events - Agent Representation (Ground Handling Services) - Cruise Holidays

*Plan and manage meetings, incentive travel programs and special events such as FIT, Group’s award dinners, grand openings, new product introductions, corporate facility/factory visits & inspections, business study seminars, etc.

*Design incentive contest criteria and meeting/event agendas.

*Oversee program development, execution and follow-up.

*Research, select and inspect program venues and establish relationships with venue management.

*Negotiate costs such as airfares, room rates, ground transfers, equipment rental, activities, entertainment and food and beverage.

*Track performance of incentive contest participants and meeting reservations, issuing status reports as needed.

*Create and distribute program material such as promotional mailings, meeting announcements, reservation forms and invitations; receive and monitor responses.

*Handle travel and related arrangements and special requests for pre- or post-trip stays and/or diversions in individual itineraries.

*Plan food and beverage requirements, arrange entertainment, plan and schedule activities and select and purchase event-related materials.

*Provide meet and greet services on arrival, group escorts and on-site event management and supervision, focusing on client care and oversight of vendor performance.

INCENTIVE TRAVEL In today's competitive environment, we believe travel is the best incentive reward because like with cash, the prospect of earning a trip to an exciting destination greatly motivates people. However, unlike cash, an incentive trip's value is not quickly spent and forgotten. In fact, studies have shown that travel is the single most popular non-cash reward, and that a travel incentive program can increase sales productivity by as much as 20%.

But performance improvement is not the only return on investment in an incentive travel program. When properly planned and customized, group incentive travel can educate, increase morale, build team spirit, improve loyalty by creating lasting memories and, especially for decentralized organizations, provide quality time for management to network with top performers. At STTSB, we realize that it's not about booking some airline tickets and making hotel reservations, but about creating a valuable teambuilding and social exercise that can help our clients motivate and retain their best people. We provide not just a trip, but a customized experience with opportunities for participants to interact and share ideas with each other at unique functions and events throughout the program.

While we are happy to offer unescorted programs, our reputation over the last decades has been built largely on our personal on-site management and supervision of incentive trips, based on our high standard of client care. In addition to arranging all aspects of incentive travel itself, we offer clients assistance in designing incentive program criteria so that participants achieve the corporate objectives desired. After all, the ultimate goal of any incentive program is to create qualitative or quantitative results. While the goal of most programs is to increase overall volume,

MEETING & EVENT PLANNING There's no substitute for the human contact and exchange of ideas fostered by a real-life meeting or conference in a unique and enjoyable venue. A properly-planned meeting or event can be transformational in a way that a conference call or a web chat just can't. Live events can change someone's mindset or outlook because, after all, people are more likely to trust (and do business with) people they have actually met in person - not just talking heads they have watched on a screen or disembodied voices they have heard out of a box. While the benefits of live meetings should be obvious, we realize that today's economic realities dictate that your organization may not find it cost-effective to employ a full-time in-house meeting or event planning staff, and even if it does, they may often require outside assistance. We are experienced meeting planners and we can free up your staff members to do whatever they do best.

We can handle all aspects of a meeting or special event, including site selection, participant registration, organizing transportation, developing agendas, arranging guest speakers, facilitation or entertainment, planning food & beverage functions, audiovisual, etc. All, of course, to your specifications and within your budget range. While we specialize in meetings and events of up to 300 attendees, we can work with functions of any size, in any location, ranging from quiet management retreats to large national meetings for hundreds of attendees. Our expertise includes meetings linked to larger business exhibitions and sporting or entertainment events, thematic meetings, meetings on cruise ships.

For clients that have a shorter time frame to work with, we plan and manage one-day events such as educational seminars, awards dinners, grand openings of new facilities, new product introductions, and corporate holiday parties as well.

In addition to holiday packages, meetings and events, we also have decades of experience handling corporate educational trips, taking groups of a company's staff or their distributors or retailers to explore new markets, or visit manufacturing plants or other types of industrial or service facilities. We believe it is increasingly important for managers to understand where their products and services are coming from or going to, both in a logistic and cultural sense. This concept is part of our own corporate heritage. Over the years, we have taken groups to all kinds of facilities, ranging from production plants and engineering labs to shipping ports and distribution center. We believe the assistance and services that companies require in connection with this type of corporate educational travel, or "business tourism," are not available from traditional travel agents, meeting planners, or incentive houses. At STTSB, we have the knowledge and perhaps most importantly, the cultural sensitivity to make these events successful.

Whatever the size, venue or length of your event, our management team will personally oversee it, so you can deal with the business of the meeting, not running it. While we are happy to organize unescorted programs, Based on our high standard of client care.

ADVENTURE PROGRAM Experience the biggest cave chamber and one of the oldest tropical rain forests plus many more eco attractions for the adventurous. Suitable for all levels or adventure activities from soft to hard core, from simple trekking to white water rafting. 4 wheel driving - Some of the best off-road driving in Peninsular Malaysia. An off-road adventure into the remote interior of Peninsular or Borneo offers a rare insight into a lifestyle that has remained essentially unchanged for centuries. The logging tracks pass through some stunning rainforest scenery and offer access to the previously inaccessible upriver communities. Diving - Malaysia truly global diving destination has larger areas of stony corals and haven for divers and snorkelers. Throughout the chain of submerged coral islets, there are many fabulous dive sites. Pristine corals and clear water are the area's trademarks. Divers can expect to see the Gorgonian Forest, red sea whips and shark caves littered with white tip and nurse sharks. A great place to see lots of hammerheads. Dog Tooth Lair features schools of hammerheads at about 33ft. You will also find viable breeding colonies of grouper and Napoleon wrasse. Fishing – Especially to provide anglers with extra knowledge in fishing and find out what we have here to offer. Mountain climbing - and many more.